/* SupportVio site stilleri. Fontlar yerelden (assets/fonts), dış istek yok. */
@font-face{font-family:'IBM Plex Mono';font-style:normal;font-weight:400;font-display:swap;src:url(fonts/ibm-plex-mono-400-latin-ext.woff2) format('woff2');unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}
@font-face{font-family:'IBM Plex Mono';font-style:normal;font-weight:400;font-display:swap;src:url(fonts/ibm-plex-mono-400-latin.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}
@font-face{font-family:'IBM Plex Mono';font-style:normal;font-weight:500;font-display:swap;src:url(fonts/ibm-plex-mono-500-latin-ext.woff2) format('woff2');unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}
@font-face{font-family:'IBM Plex Mono';font-style:normal;font-weight:500;font-display:swap;src:url(fonts/ibm-plex-mono-500-latin.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}
@font-face{font-family:'IBM Plex Sans';font-style:normal;font-weight:400 600;font-display:swap;src:url(fonts/ibm-plex-sans-400-600-latin-ext.woff2) format('woff2');unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}
@font-face{font-family:'IBM Plex Sans';font-style:normal;font-weight:400 600;font-display:swap;src:url(fonts/ibm-plex-sans-400-600-latin.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}
@font-face{font-family:'Schibsted Grotesk';font-style:normal;font-weight:700 800;font-display:swap;src:url(fonts/schibsted-grotesk-700-800-latin-ext.woff2) format('woff2');unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}
@font-face{font-family:'Schibsted Grotesk';font-style:normal;font-weight:700 800;font-display:swap;src:url(fonts/schibsted-grotesk-700-800-latin.woff2) format('woff2');unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}

/*
  TASARIM PLANI
  Fikir: "Konuşma kaydı". Sayfa bir destek konuşmasının günlüğü gibi okunur: solda mono
  zaman/durum sütunu, sağda metin; bölümleri kart değil ince çizgiler ayırır. Durum adları
  (Açık, Beklemede, Çözüldü), atama, özel not ve /kısayol içerik olarak kullanılır.
  Palet: kâğıt (soğuk gri zemin), mürekkep (metin), arduvaz (ikincil metin), çizgi,
  sinyal (tek vurgu: kobalt). Nötrler sinyale doğru hafif mavi kaymalı. Durum renkleri
  (beklemede: kehribar, çözüldü: yeşil, not: sarı) yalnız küçük etiketlerde.
  Fontlar: başlık Schibsted Grotesk (gazete kökenli, sıkı grotesk), gövde IBM Plex Sans,
  zaman/etiket/kısayol IBM Plex Mono.
  Yerleşim: asimetrik iki sütun; sol dar sütun etiket ve zaman, sağ geniş sütun anlatı.
*/
:root{
  --paper:#f3f4f7;--surface:#fbfbfd;--ink:#11162a;--slate:#4b536b;--rule:#d6dae4;--line-strong:#80879c;--logo:#5b6275;
  --signal:#2338c8;--signal-strong:#1a2ba3;--signal-ink:#ffffff;--signal-wash:#e3e7fa;
  --pending:#7a4d00;--pending-wash:#f5ead2;--resolved:#17603f;--resolved-wash:#d9eee2;
  --note:#5c4300;--note-wash:#fbf1d3;--alert:#8f3b00;--shadow-c:rgba(17,22,42,.28);
  --font-display:"Schibsted Grotesk","Helvetica Neue",Helvetica,Arial,system-ui,sans-serif;
  --font-body:"IBM Plex Sans",system-ui,-apple-system,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;
  --font-mono:"IBM Plex Mono",ui-monospace,SFMono-Regular,Menlo,Consolas,"Liberation Mono",monospace;
  --wrap:1200px;
  color-scheme:light;
}
@media (prefers-color-scheme:dark){
  :root:not([data-theme="light"]){
    --paper:#0c101b;--surface:#131826;--ink:#e7eaf3;--slate:#a2aac0;--rule:#252c3f;--line-strong:#69728c;--logo:#a9b0c2;
    --signal:#8fa0ff;--signal-strong:#aab7ff;--signal-ink:#0b1030;--signal-wash:#1b2347;
    --pending:#f0c46b;--pending-wash:#2e2510;--resolved:#7fd6a6;--resolved-wash:#12291e;
    --note:#ecd28f;--note-wash:#2a2412;--alert:#ffb27a;--shadow-c:rgba(0,0,0,.6);
    color-scheme:dark;
  }
}
:root[data-theme="dark"]{
    --paper:#0c101b;--surface:#131826;--ink:#e7eaf3;--slate:#a2aac0;--rule:#252c3f;--line-strong:#69728c;--logo:#a9b0c2;
    --signal:#8fa0ff;--signal-strong:#aab7ff;--signal-ink:#0b1030;--signal-wash:#1b2347;
    --pending:#f0c46b;--pending-wash:#2e2510;--resolved:#7fd6a6;--resolved-wash:#12291e;
    --note:#ecd28f;--note-wash:#2a2412;--alert:#ffb27a;--shadow-c:rgba(0,0,0,.6);
  color-scheme:dark;
}

*,*::before,*::after{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--paper);color:var(--ink);font-family:var(--font-body);
  font-size:1.0625rem;line-height:1.6;overflow-wrap:break-word;
  -webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}
h1,h2,h3{font-family:var(--font-display);line-height:1.08;margin:0;text-wrap:balance;letter-spacing:-.015em}
p,ul,ol,figure{margin:0}
ul,ol{padding:0;list-style:none}
a{color:var(--signal);text-underline-offset:.18em;text-decoration-thickness:1px}
a:hover{text-decoration-thickness:2px}
:focus-visible{outline:3px solid var(--signal);outline-offset:3px;border-radius:4px}
svg{display:block}
code,kbd,.mono{font-family:var(--font-mono)}
.wrap{max-width:var(--wrap);margin:0 auto;padding:0 16px}
@media (min-width:720px){.wrap{padding:0 32px}}
@media (min-width:1200px){.wrap{padding:0 48px}}
.skip{position:absolute;left:16px;top:-60px;background:var(--surface);color:var(--ink);padding:10px 14px;
  border:1px solid var(--rule);border-radius:6px;z-index:20}
.skip:focus{top:12px}
.sr{position:absolute!important;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}

/* Üst bar */
.site-header{position:sticky;top:0;z-index:10;background:var(--paper);border-bottom:1px solid var(--rule)}
.bar{display:flex;flex-wrap:wrap;align-items:center;gap:6px 20px;min-height:64px;padding-top:10px;padding-bottom:10px}
.brand{display:inline-flex;align-items:center;gap:10px;color:var(--logo);text-decoration:none;
  font-family:var(--font-display);font-weight:700;font-size:1.1875rem;letter-spacing:-.01em}
.brand svg{width:30px;height:30px;flex:none}
.nav{order:3;width:100%;display:flex;flex-wrap:wrap;gap:2px 18px;font-size:.9375rem}
.nav a{color:var(--slate);text-decoration:none;padding:4px 0}
.nav a:hover{color:var(--ink)}
.nav .login{color:var(--signal);font-weight:600}
.controls{display:flex;gap:8px;margin-left:auto;align-items:center}
@media (min-width:900px){.nav{order:0;width:auto;margin-left:auto;gap:4px 28px}.controls{margin-left:8px}}
.lang{display:inline-flex;font-family:var(--font-mono);font-size:.8125rem;border:1px solid var(--rule);border-radius:6px;overflow:hidden}
.lang a,.lang span{display:inline-flex;align-items:center;min-height:34px;padding:0 10px;text-decoration:none;color:var(--slate)}
.lang [aria-current="page"]{background:var(--ink);color:var(--paper)}
.icon-btn{display:inline-grid;place-items:center;width:36px;height:36px;border:1px solid var(--rule);border-radius:6px;
  background:transparent;color:var(--ink);cursor:pointer;padding:0}
.icon-btn:hover{background:var(--surface)}
.icon-btn svg{width:18px;height:18px}

/* Ortak parçalar */
.kicker{display:inline-flex;align-items:center;gap:10px;font-family:var(--font-mono);font-size:.8125rem;color:var(--slate);letter-spacing:.01em}
.kicker::before{content:"";width:8px;height:8px;background:var(--signal);border-radius:2px}
.st{display:inline-flex;align-items:center;gap:6px;font-family:var(--font-mono);font-size:.75rem;font-weight:500;
  line-height:1;padding:5px 9px;border-radius:999px;white-space:nowrap}
.st::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor}
.st-open{color:var(--signal);background:var(--signal-wash)}
.st-pending{color:var(--pending);background:var(--pending-wash)}
.st-resolved{color:var(--resolved);background:var(--resolved-wash)}
.chip{display:inline-flex;align-items:center;font-family:var(--font-mono);font-size:.75rem;line-height:1;padding:5px 8px;
  border-radius:5px;border:1px solid var(--rule);background:var(--surface);color:var(--ink);white-space:nowrap}
.chip-note{background:var(--note-wash);color:var(--note);border-color:transparent}
.btn{display:inline-flex;align-items:center;gap:10px;min-height:48px;padding:0 22px;border-radius:8px;border:1px solid transparent;
  font:600 1rem/1 var(--font-body);text-decoration:none;cursor:pointer}
.btn-primary{background:var(--signal);color:var(--signal-ink)}
.btn-primary:hover{background:var(--signal-strong)}
.btn-primary[disabled]{opacity:.7;cursor:progress}
.btn svg{width:18px;height:18px}
.link-arrow{display:inline-flex;align-items:center;gap:8px;white-space:nowrap;font-weight:600;color:var(--ink);text-decoration:none;min-height:48px}
.link-arrow span{text-decoration:underline;text-decoration-color:var(--line-strong);text-underline-offset:.25em}
.link-arrow:hover span{text-decoration-color:var(--ink)}

/* Hero */
.hero{padding:48px 0 72px}
@media (min-width:720px){.hero{padding:72px 0 96px}}
.hero-grid{display:grid;gap:48px}
@media (min-width:1040px){.hero-grid{grid-template-columns:minmax(0,1fr) minmax(0,1.05fr);gap:64px;align-items:start}}
.hero h1{font-size:clamp(2.5rem,1.6rem + 3vw,3.75rem);font-weight:800;line-height:1;letter-spacing:-.03em;margin-top:20px}
.lead{margin-top:24px;color:var(--slate);font-size:1.1875rem;max-width:34em}
.hero-actions{display:flex;flex-wrap:wrap;align-items:center;gap:12px 28px;margin-top:36px}
.hero-meta{margin-top:40px;padding-top:20px;border-top:1px solid var(--rule);display:grid;gap:6px;
  font-family:var(--font-mono);font-size:.8125rem;color:var(--slate);max-width:34em}
.hero-meta b{color:var(--ink);font-weight:500}

/* Konuşma çizimi */
.convo-fig figcaption{margin-top:12px;font-family:var(--font-mono);font-size:.75rem;color:var(--slate)}
.convo{background:var(--surface);border:1px solid var(--rule);border-radius:14px;overflow:hidden;
  box-shadow:0 30px 60px -30px var(--shadow-c),0 2px 0 var(--rule);font-size:.9375rem}
.convo-head{display:flex;flex-wrap:wrap;align-items:center;gap:8px 12px;padding:14px 18px;border-bottom:1px solid var(--rule)}
.convo-head .id{font-family:var(--font-mono);font-weight:500}
.convo-head .chan{color:var(--slate);font-size:.875rem}
.convo-head .st{margin-left:auto}
.log{padding:6px 0}
.log li{display:grid;grid-template-columns:3.25rem minmax(0,1fr);gap:10px;padding:9px 18px}
.log time{font-family:var(--font-mono);font-size:.75rem;color:var(--slate);padding-top:4px}
.who{display:flex;flex-wrap:wrap;align-items:center;gap:6px 8px;font-size:.8125rem;font-weight:600;color:var(--slate);margin-bottom:5px}
.bub{padding:10px 13px;border-radius:4px 12px 12px 12px;background:var(--paper);border:1px solid var(--rule);line-height:1.5}
.agent .bub{background:var(--signal-wash);border-color:transparent}
.note .bub{background:var(--note-wash);color:var(--note);border:0;border-left:3px solid currentColor;border-radius:3px 8px 8px 3px}
.event{font-family:var(--font-mono);font-size:.8125rem;line-height:1.7;color:var(--slate);padding-top:1px}
.event .st{vertical-align:middle;margin-left:4px}
.event b{color:var(--ink);font-weight:500}
.convo-foot{display:flex;flex-wrap:wrap;gap:6px 22px;padding:12px 18px;border-top:1px solid var(--rule);
  font-family:var(--font-mono);font-size:.75rem;color:var(--slate)}
.convo-foot b{color:var(--ink);font-weight:500}

/* Bölüm başlıkları */
.section{padding:80px 0;border-top:1px solid var(--rule)}
@media (min-width:720px){.section{padding:112px 0}}
.section h2{font-size:clamp(2rem,1.35rem + 2.4vw,3.25rem);font-weight:800;letter-spacing:-.025em;margin-top:16px}
.section .intro{margin-top:20px;color:var(--slate);max-width:32em}
[id]{scroll-margin-top:88px}

/* Konuşmanın yolu */
.path{display:grid;gap:40px}
@media (min-width:1040px){.path{grid-template-columns:minmax(0,4fr) minmax(0,7fr);gap:72px}.path-head{position:sticky;top:112px;align-self:start}}
.trail li{display:grid;gap:10px;padding:28px 0;border-top:1px solid var(--rule)}
.trail li:last-child{border-bottom:1px solid var(--rule)}
@media (min-width:640px){.trail li{grid-template-columns:10rem minmax(0,1fr);gap:28px}}
.trail .mark{padding-top:4px}
.trail .mark .plain{font-family:var(--font-mono);font-size:.8125rem;color:var(--ink)}
.trail h3{font-size:1.375rem;font-weight:700}
.trail p{margin-top:8px;color:var(--slate);max-width:36em}

/* İki taraf */
.sides{display:grid;gap:56px;margin-top:56px}
@media (min-width:960px){.sides{grid-template-columns:1fr 1fr;gap:0}.side+.side{border-left:1px solid var(--rule);padding-left:56px}.side:first-child{padding-right:56px}}
.side h3{font-size:1.625rem;font-weight:700;margin-top:10px}
.side-art{margin-top:28px;min-height:0}
.facts{margin-top:28px}
.facts li{padding:14px 0;border-top:1px solid var(--rule);color:var(--ink)}
.facts li span{display:block;font-size:.9375rem;color:var(--slate);margin-top:2px}
.setup{margin-top:28px;font-size:.9375rem;color:var(--slate)}
.setup code{display:block;margin-top:10px;padding:12px 14px;border:1px solid var(--rule);border-radius:8px;background:var(--surface);
  font-size:.8125rem;color:var(--ink);overflow-wrap:anywhere}

.widget{max-width:340px;background:var(--surface);border:1px solid var(--rule);border-radius:16px;overflow:hidden;
  box-shadow:0 24px 48px -28px var(--shadow-c)}
.w-head{background:var(--signal);color:var(--signal-ink);padding:16px 18px}
.w-head strong{display:block;font-family:var(--font-display);font-size:1.0625rem}
.w-head span{font-size:.8125rem;opacity:.92}
.w-body{display:grid;gap:10px;padding:16px 18px;font-size:.875rem}
.w-body .bub{max-width:85%}
.w-body .me{justify-self:end;background:var(--signal-wash);border-color:transparent;border-radius:12px 4px 12px 12px}
.w-input{margin:0 18px 18px;padding:11px 13px;border:1px solid var(--rule);border-radius:10px;color:var(--slate);font-size:.875rem}
.launcher{margin-top:14px;margin-left:auto;width:52px;height:52px;border-radius:50%;background:var(--signal);color:var(--signal-ink);
  display:grid;place-items:center;max-width:340px}
.w-wrap{max-width:340px}
.launcher svg{width:24px;height:24px}

.inbox{background:var(--surface);border:1px solid var(--rule);border-radius:14px;overflow:hidden;font-size:.875rem;
  box-shadow:0 24px 48px -28px var(--shadow-c)}
.tabs{display:flex;gap:18px;padding:0 16px;border-bottom:1px solid var(--rule);font-family:var(--font-mono);font-size:.75rem;color:var(--slate);overflow:hidden}
.tabs span{padding:12px 0 10px;border-bottom:2px solid transparent;white-space:nowrap}
.tabs .on{color:var(--ink);border-bottom-color:var(--signal)}
.row{display:grid;grid-template-columns:3.25rem minmax(0,1fr) auto;gap:10px;align-items:center;padding:12px 16px;border-top:1px solid var(--rule)}
.row:first-of-type{border-top:0}
.row .id{font-family:var(--font-mono);font-size:.75rem;color:var(--slate)}
.row strong{display:block;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.row small{display:block;color:var(--slate);font-size:.75rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}

/* İletişim */
.contact-grid{display:grid;gap:40px}
@media (min-width:1040px){.contact-grid{grid-template-columns:minmax(0,4fr) minmax(0,6fr);gap:72px}}
.contact-side .alt-mail{margin-top:28px;padding-top:20px;border-top:1px solid var(--rule);font-size:.9375rem;color:var(--slate)}
.contact-side .alt-mail a{font-family:var(--font-mono);font-size:.9375rem}
.form{display:grid;gap:22px}
@media (min-width:640px){.form{background:var(--surface);border:1px solid var(--rule);border-radius:16px;padding:36px}}
.two{display:grid;gap:22px}
@media (min-width:640px){.two{grid-template-columns:1fr 1fr}}
.field{display:grid;gap:8px;min-width:0}
.field label{font-weight:600;font-size:.9375rem}
.field .opt{font-weight:400;color:var(--slate)}
.field input[type=text],.field input[type=email],.field textarea{width:100%;font:inherit;font-size:1rem;color:var(--ink);
  background:var(--paper);border:1px solid var(--line-strong);border-radius:8px;padding:12px 14px}
.field textarea{min-height:9rem;resize:vertical;line-height:1.5}
.field input:focus-visible,.field textarea:focus-visible{outline:3px solid var(--signal);outline-offset:1px;border-color:var(--signal)}
.field .help{display:flex;flex-wrap:wrap;gap:4px 12px;font-size:.8125rem;color:var(--slate)}
.field .count{margin-left:auto;font-family:var(--font-mono)}
.has-error input,.has-error textarea{border-color:var(--alert);border-width:2px;padding:11px 13px}
.err{color:var(--alert);font-size:.875rem;font-weight:500}
.err::before{content:"!";display:inline-grid;place-items:center;width:1.1em;height:1.1em;margin-right:6px;border-radius:50%;
  background:var(--alert);color:var(--surface);font-size:.75em;font-weight:700;vertical-align:.08em}
.check{display:grid;grid-template-columns:auto minmax(0,1fr);gap:12px;align-items:start}
.check input{width:20px;height:20px;margin:2px 0 0;accent-color:var(--signal)}
.check label{font-weight:400;font-size:.9375rem}
.check .err{grid-column:2}
.ts{display:flex;align-items:center;gap:12px;width:300px;max-width:100%;height:65px;padding:0 14px;border:1px dashed var(--line-strong);
  border-radius:6px;background:var(--paper);font-family:var(--font-mono);font-size:.8125rem;color:var(--slate)}
.ts i{width:20px;height:20px;border:2px solid var(--line-strong);border-radius:4px;flex:none}
.hp{position:absolute;left:-10000px;top:auto;width:1px;height:1px;overflow:hidden}
.submit-row{display:flex;flex-wrap:wrap;align-items:center;gap:12px 20px}
.submit-row small{color:var(--slate);font-size:.8125rem}
.form-status{border-radius:10px;padding:14px 16px;border:1px solid var(--line-strong);background:var(--paper)}
.form-status strong{display:block;font-family:var(--font-mono);font-size:.8125rem;font-weight:500;margin-bottom:2px}
.form-status p{font-size:.9375rem}
.form-status[data-state="success"]{background:var(--resolved-wash);border-color:transparent;color:var(--resolved)}
.form-status[data-state="success"] p{color:var(--ink)}
.form-status[data-state="error"]{background:var(--pending-wash);border-color:transparent;color:var(--alert)}
.form-status[data-state="error"] p{color:var(--ink)}
.form-status[data-state="preview"] strong{color:var(--signal)}
[hidden]{display:none!important}

/* Altbilgi */
.site-footer{border-top:1px solid var(--rule);padding:32px 0 48px;font-size:.9375rem;color:var(--slate)}
.foot{display:flex;flex-wrap:wrap;gap:16px 32px;align-items:center}
.foot .brand{font-size:1rem}
.foot .brand svg{width:24px;height:24px}
.foot nav{display:flex;flex-wrap:wrap;gap:8px 24px;margin-left:auto}
.foot a{color:var(--slate)}
.foot a:hover{color:var(--ink)}
.foot .copy{font-family:var(--font-mono);font-size:.8125rem;width:100%}

/* Aydınlatma metni */
.doc{padding:56px 0 96px}
.doc-body{max-width:44rem}
.doc h1{font-size:clamp(2rem,1.4rem + 2.2vw,3rem);font-weight:800;letter-spacing:-.025em;margin-top:16px}
.doc h2{font-size:1.25rem;font-weight:700;margin-top:40px}
.doc p,.doc li{margin-top:12px;color:var(--ink)}
.doc ul{list-style:disc;padding-left:1.25em}
.doc .meta{margin-top:16px;font-family:var(--font-mono);font-size:.8125rem;color:var(--slate)}
.ph{background:var(--pending-wash);color:var(--pending);font-family:var(--font-mono);font-size:.875em;padding:1px 6px;border-radius:4px}