A support inbox for your website
Answer every question from your website in one shared inbox.
SupportVio connects the support window on your site to your team’s shared inbox. Your team assigns each conversation, leaves internal notes and follows it until it is resolved.
Conversation path
Every step from the first message to “Resolved” stays in one place.
From the moment a conversation lands in the inbox until it is closed, it passes these points. Everyone on the team can see where it stands.
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Open
A visitor writes
A message from the window in the corner of your site lands in the shared inbox. The new conversation shows up in everyone’s list.
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→ assigned to Ayşe
Someone owns it
You assign the conversation to an agent or a team. The list shows who is on it. If someone else should take over, you reassign it.
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Private note
The team talks internally
You add notes inside the conversation that only agents can see. The visitor never sees them, and the context stays with the conversation.
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/invoice
Saved answers for common questions
A shortcut starting with / in the reply box brings up a saved answer. Send it as it is or edit it first.
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# invoice
Topics stay apart
You add labels such as invoice, refund or delivery. Filter the list by label to see similar questions together.
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Pending
Waiting on the visitor
Move a conversation to pending while you wait for information. The open list then shows only the work that is up next.
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Resolved
The topic is closed
A conversation marked as resolved leaves the open list. If the visitor writes to it again, it reopens.
Both sides
One conversation, two different screens.
The visitor sees a simple window. Your team sees the same conversation with its assignee, notes and status.
Visitor
What the visitor sees
- A window in the corner of your siteVisitors write without leaving the page.
- An automatic message outside business hoursYour own text tells them when to expect a reply.
- Replies in the same windowThey see the name of the agent who answered.
- Private notes stay hiddenInternal notes remain in the panel.
Setup: paste the code snippet from your panel into the pages of your site.<script> … </script> ← just before the closing </body> tag
Your team
What your team sees
- Mine, Unassigned and All tabsEach agent starts with what is assigned to them.
- Multiple agents and teamsThey work together in the same inbox.
- Weekly business hoursThe out-of-hours message follows these hours.
- Basic reportsConversation count, first response time and resolution time.
Contact
Request a demo
Tell us about your team and your website in a few sentences. We will reply by email to set up a short walkthrough.
If you prefer not to use the form, write to us directly:
iletisim@supportvio.com